Delivery Options

At Gold Bank, we ensure that all orders are delivered securely, discreetly, and efficiently. We partner with trusted UK postal and courier services to provide reliable delivery throughout the United Kingdom.

All orders are carefully packaged and fully insured while in transit, giving our customers confidence when purchasing precious metals from our website.

Once your order has been dispatched, you will receive a confirmation email along with tracking information so that you can monitor the progress of your delivery.

Orders are dispatched Monday to Friday (excluding UK public holidays).

Orders that are fully processed before 3:00pm (UK time) will normally be dispatched on the same working day. Orders placed after this time will usually be dispatched on the following working day.

Please note that dispatch may occasionally be delayed if additional payment verification or security checks are required.

Please note that the delivery timeframes listed below are estimates only and may vary depending on courier schedules and location.

Tracking information will be provided for all orders over £100, which will be included in your dispatch confirmation email. This will allow you to monitor your delivery and receive an estimated delivery date.

All deliveries are fully insured while in transit to ensure the safe arrival of your order.

Due to periods of high demand, please allow up to an additional 2-5 working days for dispatch on all orders, regardless of the delivery option selected.

Gold Bank works with trusted and secure UK courier providers to ensure safe and reliable delivery of precious metals.

For security and privacy, all orders are packaged in plain, unbranded packaging. This ensures that the contents of your parcel remain confidential during transit.

All shipments are fully insured until delivery is completed, providing additional protection for your purchase.

For security and fraud prevention purposes, Gold Bank may require orders to be delivered to the verified billing address associated with your payment method or registered account.

This helps protect both our customers and our business from fraudulent activity.

If you are unavailable when the courier attempts delivery, the courier may:

At present, Gold Bank primarily delivers within the United Kingdom.
Customers requiring international delivery are advised to contact our support team before placing an order to confirm whether delivery options are available.

How long will my order take to arrive?
Most orders are delivered within 1–3 working days, depending on the delivery service selected at checkout.

Will my order be insured during delivery?
Yes. All Gold Bank deliveries are fully insured while in transit until the parcel has been successfully delivered.

How will I track my order?
Once your order has been dispatched, you will receive an email confirmation with tracking details so you can follow the progress of your delivery.

Do I need to sign for delivery?
For security reasons, most precious metal orders require a signature upon delivery.

What happens if my parcel is delayed?
Delivery delays can occasionally occur due to courier issues, weather conditions, or high demand periods. If your parcel has not arrived within the expected timeframe, please contact our support team.

Can I change my delivery address after placing an order?
For security reasons, delivery address changes may not always be possible after an order has been confirmed. Please contact customer support immediately if you need assistance.

If you have any questions regarding delivery or require assistance with your order, please contact us:

Phone: +44203 500 1111
Email: support@goldbank.co.uk