Consumer Terms and Conditions of Purchase
(Sell Orders)

PLEASE READ THESE TERMS CAREFULLY AND SAVE OR PRINT A COPY FOR FUTURE REFERENCE

1.1. What these terms cover. These are the terms and conditions on which we purchase certain products (for example investment gold such as bullion or gold coins, non-bullion products, or jewellery) from you.

1.2. Why you should read them. Please read these terms carefully before you submit your Offer to us. These terms tell you who we are, how we will purchase products from you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

1.3. Where to find information about us and our products. You can find everything you need to know about us, GBL International Limited, and our services on our website, or from our sales staff before you request a quote. We also confirm the key information to you in writing by email before you offer to sell products to us is accepted by us.

1.4. Are you a business customer or a consumer? You are a consumer if:

1.5. We don't give business customers all the same rights as consumers. For example, business customers can't cancel a contract, they have different rights where there is a problem and we don't compensate them in the same way for losses caused by us. You are a business customer if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.

2.1. Who we are. We are GBL International Limited, trading as Goldbank, a company registered in England and Wales. Our company registration number is 15074109 and our registered office is at 215 The Broadway, Southall, Middlesex, UB1 1NB. Our registered VAT number is 449836542.

2.2. How to contact us. You can contact us by telephoning our customer service team at 02035001111 or by writing to us at support@goldbank.co.uk or writing to us at Goldbank, 215 The Broadway, Southall, UB1 1NB.

2.3. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3.1. How we will accept your offer. When you make a request for us to buy gold, silver or other metals which you own from you (Your Goods), we will provide you with a quotation based on the information you have provided ("Our Quote"). When you accept our Quote, this is your offer to sell Your Goods to us ("Offer").

Your Offer must specify which item(s) you wish to sell. Before we buy Your Goods from you, the Preconditions below must be met.

We may decide to accept or reject your Offer for any reason at all. If we accept your Offer a contract will come into existence between you and us. We will only accept your Offer when:

We will let you know once we accept your Offer, either via email or by confirming payment has been made to you, and a binding legal contract will come into effect between us and you.

3.2. Your warranty when we buy. You warrant to us that you meet our Selling Your Goods Requirements above. A warranty is a statement of truth. If it proves to be untrue, you will be liable to us for all loss and damage that we suffer as a result.

3.3. Assurance from you. You must do and complete all acts, deeds and things, and sign all documents, as necessary to complete the sale and make us the legal owner. If another person (such as a co-owner or trustee) needs to do anything to make us the legal owner, you must ensure they do what is necessary. If there is anything that you or another person could do that would prevent us from becoming and remaining the legal owner, you must ensure those things are not done. If you fail to meet all the requirements fully and we ask you to put them right it will be a default or problem, and you must put things right immediately.

We are not authorised by the Financial Conduct Authority and cannot give any advice including investment advice such as comparing precious metals with regulated investments. We also cannot provide advice on any potential tax implications of you entering into the contract with us. It is a condition of the contract that if you need investment or tax advice in relation to Your Goods sold to us, you must rely on your own financial, tax and/or accounting advisers.

5.1. Although we make reasonable efforts to provide complete and accurate information on our website about our services, sometimes the information either on our website or Our Quote in relation to your Offer may not be complete or accurate. We may correct or change any information in Our Quote at any time before we accept your Offer or after we have issued Our Quote. If we need to make corrections or changes we will tell you so you can decide whether to reject your Offer or confirm it.

5.2. Risks Notice. We buy Your Goods based on the global metal market's prices, which are outside our control, and change frequently. The historical performance of our price, or the global metal market's prices of goods and metal is not a reliable indicator of future prices.

Warning: the prices of metal are subject to fluctuations: see clause 5.2 "Risk Notice", and clause 12.3 "events beyond our control". When you sell Your Goods the payment you receive from us could be less than you originally paid for it.

6.1. Where to find the price for the product. The price we will pay for Your Goods (which includes VAT depending on Your Goods) will be the price indicated on Our Quote. The price of Our Quote will usually be based on the then current global market spot price for the quantity and type of Your Goods stated on Our Quote. We take reasonable care to ensure that the price of Your Goods advised to you is correct. However please see clause 5.1 for what happens if we discover an error in the price of Your Goods in Our Quote.

6.2. Our Quote will remain valid only for the period stated in Our Quote. You may accept Our Quote at any time during the validity period which constitutes your Offer to sell Your Goods to us.

Please Note: If when received, the quantity or type of Your Goods differs from that originally agreed in the Quote we will provide an alternative Quote which you may choose to accept or decline.

6.3. When we must pay and how we pay. For Offers, we make payment to you with by bank transfer. We will make payment on a working day. Normally we will make payment on the same date that we accept your Offer but payment may take up to 7 days. For larger offers, however, and particularly where there are "events beyond our reasonable control" (see clause 12.3) we will make payment in accordance with our obligations above within 7 working days of your acceptance of our Quote within its validity period (as stated in our Quote) failing which, no later than 7 days of the Quote, provided you have accepted the Quote in this time.

6.4. We charge interest on late payments. If we're unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

6.4. We pass on increases in VAT. If the rate of VAT changes between the date of your Offer and the date we receive the product, we adjust the rate of VAT that we pay, unless we have already paid in full before the change in the rate of VAT takes effect.

6.5. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. We will not have to pay any interest until the dispute is resolved. You can contact us by telephoning our customer service team at 02035001111 or by writing to us at support@goldbank.co.uk or writing to us at Goldbank, 215 The Broadway, Southall, UB1 1NB.

6.5. Packaging and delivery. You are responsible for packaging Your Goods and evidence of your ownership of it as well as other items required to meet the preconditions, and for delivering them to us or arranging a carrier to deliver it to us for you. You are responsible for any costs of packaging, travel and your chosen carrier's charges.

7.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

7.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the law.

7.3. We are not liable for business losses. If you are a consumer we only supply the products to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in our Business Terms and Conditions for buying your goods which can be found on our website. GBL Business Terms and Conditions for buying your goods

8.1. You don't have a statutory right to cancel the contract if you change your mind. This is because the prices of the goods are subject to fluctuation. If you decide to cancel your Offer once we have accepted it, a cancellation fee of 10% of the Quote will apply.

8.2. How to let us know. To let us know that you want to change your mind, you can contact us by telephoning our customer service team at 02035001111 or by writing to us at support@goldbank.co.uk or writing to us at Goldbank, 215 The Broadway, Southall, UB1 1NB.

9.1. You cannot change or withdraw your Offer unless we make any change under clause 5.1 and we ask you to confirm or withdraw your revised Offer.

9.2. Termination by you. Because the price of bullion products change constantly, the value of the Quote depends on movements in the financial markets. This means that you do not have a right to cancel your Offer once your Offer has been accepted by us. You can however choose to terminate your Offer at any time prior to us accepting your Offer. If you wish to cancel your Offer after we have accepted it, we may agree to do so at our discretion. If we accept your cancellation request, we will apply:

These fees reflect the costs we incur when reversing a bullion trade.

9.3. You can also terminate this contract:

9.4. Termination of contract by us. Before we terminate the contract we will always consider whether any default or problem could be fixed. If it can, we will try to contact you and work with you to try and fix the default or problem. However, when a default or problem in our view cannot be fixed, or it is not fixed within a reasonable time after we try to contact you about it, or as a result of events beyond our reasonable control as set out in clause 12.3, we may end the contract or a particular transaction or as allowed (if at all) by a clause in this contract that applies. If we do end the contract, we will let you know in writing before ending the contract. We can also terminate (or treat as being terminated) the contract or a particular transaction, if we are released from or have fulfilled our obligations under the contract or in relation to the particular transaction.

In addition, we may end the contract for a product at any time by writing to you if:

9.5. Changes to your details. Any information (for example address, contact number and email address) you provide to us must be kept up to date, and you must notify us of the changes immediately. If you do not provide us with any further ID we may request from time to time, we may suspend, refuse or block access to the account, and we may be entitled to terminate pending transactions or the contract. We may at our absolute discretion treat it as a default or problem.

If you are not an account user and there is any difference between the details we hold for you from an earlier or completed offer and the details you supply for a new offer, we may require you to provide full and fresh ID for us to verify in full as part of the preconditions of the new contract.

10.1. If you or we terminate the contract or any part of it, all of the following consequences will apply to the contract or the part of it that is terminated:

10.2. Termination or exercise of our remedies will not affect your or our accrued rights and remedies. Provisions in these terms and conditions which expressly or by implication have effect after termination will continue in full force and effect.

How to tell us about problems. If you have any questions or complaints about the purchase of Your Goods, please contact us. You can telephone our customer service team at +44 203 500 1111 or write to us at support@goldbank.co.uk and Gold Bank London, 215 The Broadway, Southall, Middlesex, UB1 1NB. Alternatively, please speak to one of our staff in-store.

12.1. Changes we can always make if we give you notice. We can make the following types of changes to these terms, for example to reflect changes in relevant laws and regulatory requirements, or to make minor technical adjustments and improvements, for example to address a security threat, but if we do so we'll notify you in writing.

12.2. Changes we can only make if we give you notice and an option to terminate. If we make significant changes to these terms, for example a significant change to the price, or a delay to the estimated delivery date, but if we do so we'll notify you and you can then contact our customer service team at 02035001111 or by writing to us at support@goldbank.co.uk or writing to us at Goldbank, 215 The Broadway, Southall, UB1 1NB to end the contract before the change takes effect and receive a refund for any products you've paid for in advance, but won't receive.

12.3. We are not responsible for delays or events outside our control. If events happen which are outside our control and may delay our ability to inspect, value or complete the purchase of your product, then we will contact you as soon as possible to let you know and we will take reasonable steps to reduce the delay. As long as we do this we will not be liable for delays caused by the event and we will not compensate you for the delay, but if there is a risk of a substantial delay you may contact us by telephoning our customer service team at 02035001111 or by writing to us at support@goldbank.co.uk or writing to us at Goldbank, 215 The Broadway, Southall, UB1 1NB to end the contract and if you do, we will return your Goods to you at no cost.

12.4.1. If you do not send the Goods to us as agreed, or if we ask you to provide the items again after a failed delivery attempt and you do not do so, we will contact you to arrange an alternative delivery time or method. We may charge you for any reasonable storage, handling or additional delivery costs we incur as a result.

If despite our reasonable efforts, we are unable to contact you or you still do not send your Goods to us within a reasonable time, we may treat the contract as ended and the provisions of clause 9.2 will apply.

12.4.2. Click & Drop. If you choose Click & Drop as your method of supplying goods to us, you will be asked when placing your order and making an Offer to us to select an address, a date and time when you will drop off Your Goods. We will confirm these details once your Offer has been submitted.

12.5. When you become responsible for Your Goods. You bear the risk of loss, damage or theft of Your Goods or (if applicable) evidence of your ownership and other items we require you to supply to us, until we are the legal owner or we have confirmed receipt of Your Goods in writing or by telephone to you (whichever is the later). The time and date when we become the legal owner of Your Goods is the time and date when, subject to the preconditions, we confirm receipt of Your Goods (as applicable) and confirm in writing or by telephone to you that we accept your Offer. We become the legal owner of Your Goods and bear the risk in Your Goods at the later of (i) receipt of Your Goods and (ii) we have made payment in full to you.

12.6. What will happen if you do not give required information to us. We may need certain information from you so that we can complete the purchase of Your Goods, for example, identification documents, utility bills, recent bank statements. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for receiving Your Goods late or making payment to you or you not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

12.7. Reasons we may suspend the purchase of Your Goods (and you have rights if we do). We may have to suspend the purchase of Your Goods to:

12.8. Your rights if we suspend or delay the purchase process. We will contact you in advance to tell you we will be suspending the purchase of Your Goods or there is a delay in the purchase of Your Goods, unless the problem is urgent or an emergency. If we have to suspend the purchase of Your Goods for longer than thirty days you may choose to contact us to end the contract, and we will return any items you have already sent to us, at no cost to you. No deductions or charges will apply.

If you have not yet sent us Your Goods and we notify you of a suspension lasting longer than 30 days, you must also choose to end the contract without any charges.

When you agree to sell Your Goods to us, the price we offer is always subject to us receiving and inspecting Your Goods. If Your Goods are different from what was described, or if it was damaged, altered, counterfeit or otherwise not as represented, we may need to revise the valuation or refuse to purchase Your Goods. If we need to reject Your Goods, we will return them to you at no cost.

We will always consider whether any issue can be fixed. If it can, we will contact you and work with you to try and resolve the problem. If in our view the issue cannot be resolved, or if we have tried but it is not resolved within a reasonable time, we may use any of the remedies set out in these terms and conditions. This may include refusing the purchase or returning Your Goods to you.

In the case of a material breach (for example, you knowingly send us counterfeit items or misrepresenting Your Goods) or if you become insolvent, we may choose to end the contract immediately.

If we find any issue during our inspection of Your Goods, we will always contact you first to explain the problem and discuss your options before taking any further steps.

We will only use your personal information as set out in our Privacy Policy.

14.1. We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

14.2. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

14.3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

14.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you do not deliver Your Goods and we do not chase you but we continue to make payment to you, we can still require you to deliver Your Goods at a later date.

14.6. Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Last updated 10/04/2026